Hi Celsa,
a couple things
- please open a new thread next time. this could easily have fallen through the cracks
- the logs we need are the ones in the installjammer registry directory. this folder may be hidden and is under program files or program files(x86)
Note the most common issue is actually interference from antivirus. This coming week we expect v5.5 to be released so you may be wise to wait and try fresh with v5.5
Best Regards,
Lisa